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Quality Assurance

Quality Assurance of ACTFL Assessments

Quality assurance of ACTFL assessments very concretely relates to the mission for ACTFL’s Center for Assessment, Research, and Development, most especially our commitment to train, certify and maintain highly reliable assessment testers and raters. ACTFL Quality Assurance aims to:

  • Ensure fairness and consistency in testing
  • Maintain a high degree of inter-rater reliability
  • Provide testers and raters with high-quality resources and regular norming opportunities

ACTFL’s standard for establishing and maintaining quality assurance for all ACTFL  assessments is rigorous, ongoing, and consistently results in language assessments of the highest quality. Quality assurance measures are integrated into every step of ACTFL processes-- from test development, tester and rater recruitment to test review.

Quality Assurance Areas

The work of ACTFL Quality Assurance encompasses a wide range of activities that are critical to ensure the consistent evaluation of examinee performance on ACTFL assessments:

  • Recruiting testers and raters who are well qualified
  • Monitoring tester and rater performance on an ongoing basis
  • Monitoring item performance
  • Maintaining standardized assessment training materials 
  • Ensuring rater readiness and offering regular norming opportunities
  • Facilitating rating arbitration and finalizing rating reviews 
  • Appointing QA advisors and councils to advise on rating standards

Rater Recruitment

Achieving high inter-rater reliability in any human-scored assessment begins with recruiting excellent rater candidates whose qualifications and background are appropriate for the assessment.

If you are interested in becoming a rater of the OPIc, WPT or AAPPL assessments, please consult the following pages for role descriptions, qualifications, available languages. If you feel that you’re a good fit for the role, we encourage you to apply for rater training opportunities. In the case of AAPPL, ACTFL opens the application process once a year in November. As well, ACTFL recruits from those individuals who complete the certification requirements for the Oral Proficiency Interview - Computer (OPIc) and the Writing Proficiency Test (WPT).

Certification Appeals Process

ACTFL is committed to a transparent certification process.  While not all individuals who apply for certification achieve it, ACTFL’s Quality Assurance Program convenes an Appeals Committee on a quarterly basis to reconsider certification decisions.  Candidates for an appeal must meet the following criteria:

  • Certification materials were evaluated inaccurately


  • There were extenuating circumstances that did not allow for a fair assessment of a candidate’s testing/rating performance

For detailed information on the certification appeals process, visit here